Shipping & Returns
All orders are shipped from our warehouse in Trenton, Ontario Canada. If you would like to pick up your order here in Trenton, please contact us to arrange a pick-up.
PDF patterns can be purchased Worldwide.
Through shop.emeralderin.com we offer shipping to: Canada, USA, Switzerland
Through Etsy we currently ship to: Canada, USA, Australia, Austria, Belgium, Denmark, Finland, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom.
*Due to the new 2022 EPR regulations we are not able to ship to France or Germany. Apologies for any inconvenience.
How fast will my order ship?
Canada: Order processing between 0-3 days. Delivery estimate: Local: 2 days, Regional: 5 days, National: 8 days. Shipped with Canada Post Expedited Parcel. This shipping includes tracking.
USA: Orders are shipped out on Tuesdays. Delivery estimate between 3-5 days. We use a courier to bring packages across the border to the USA, and then ship with USPS First Class Mail or Priority Mail. (This means no customs delays or charges!)
*We do not have any expedited shipping options for the USA at this time*
International: Order processing between 0-3 days. Estimated 6-10 business day delivery with Canada Post Tracked packet international.
Due to the new international tax law requirements, we are only shipping internationally through our Etsy shop.
*We are not responsible for extra charges of duties or taxes on your delivery. We are also not responsible for any delays to your shipment that might result from customs delays, weather conditions or other unforeseen circumstances.*
I think my package is lost, what do I do?
Please check your tracking first. Sometimes packages get lost in the mail. If your item has been marked delivered but you did not get it, please reach out within 60 days to emeralderinsews@gmail.com for a resolution.
Do you accept returns?
No, all sales are final. Please take care when ordering and ensure you have read the listing and listing options.
If any items in your order are missed, incorrect, or damaged, please reach out within 60 days of delivery to emeralderinsews@gmail.com and we will send a replacement.
Due to the nature of PDF patterns, all pattern sales are final.