We're proudly Canadian 🇨🇦! Located in Trenton, Ontario Canada.

No, our studio is only set up for filling online orders, so we don't offer in person shopping. 

If you're in the area (Trenton, Ontario, Canada) we do offer local pickup at our Trenton studio, just select the 'local pick up' option at checkout and we will contact you to set up a time for order pick up.

No, we're so busy making patterns and selling supplies that we don't have time for any custom sewing or pattern making!

No, at this time we are focused exclusively on making designs for our own range of patterns :) 

Online classes are in the works! In the meantime you can check our tutorials on our blog and all of our sewing inspiration on our Instagram.

Absolutely! We have a discounted pattern rate for teachers. Please contact us at emeralderinsews@gmail.com for more details

At this time we're not offering wholesale shopping.

When you order a pattern you will receive an email with a download link after purchase. If you can't find the email no worries! Just contact us at emeralderinsews@gmail.com with your name or order number and we'll get you sorted :) 

If you purchased through Etsy, your patterns are always available through your Etsy account, here is a tutorial on how to find and download them: https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping

We recommend taking your measurements and using our sizing guide to find your size (https://shop.emeralderin.com/pages/bra-sizing-guide).

Different companies use different sizing system and methods, so you may be a different size in our patterns than you are in other patterns or brands. It's always best to double check your size!

We use UK sizing for all our bra patterns, but all companies have their own version of sizing systems, so we always recommend you check your measurements with our sizing guide to ensure the best fit.

All orders are cut and prepared to order and take between 1-5 days to prepare for shipping.

Processing times during sales and pattern launches may be delayed. We are a small team of two and we cut and package all our materials and kits to order. We do our best to process orders as quickly as possible and we really appreciate your patience during sale times ♡

Yes, processing times during sales and pattern launches may be delayed and can take up to 15 business days.

We are a small team of two and we cut and package all our materials and kits to order. We do our best to process orders as quickly as possible and we really appreciate your patience during sale times ♡

If your order has not yet shipped, please contact us with your order number at emeralderinsews@gmail.com to request an order cancellation or modification.

If your order has already shipped, then we are not able to cancel or modify your order.

All sales are final. We do not accept returns or exchanges.

If you have received an incorrect or damaged item please let us know as soon as possible at emeralderinsews@gmail.com so we can fix it!

Oh no! If you package is lost or damaged please reach out with your order number within 60 days of your order to emeralderinsews@gmail.com for a resolution.

Yes! We have worked hard to source all the best sustainable packaging for our products. For all the details check our our blog post here:https://shop.emeralderin.com/pages/eco-packaging

If you're in the area (Trenton, Ontario, Canada) we do offer local pickup at our Trenton studio, just select the 'local pick up' option at checkout and we will contact you to set up a time for order pick up.

Yes! We offer free shipping for Canadian orders over $200CAD

At this time we don't have free shipping options outside of Canada.

We ship from Trenton, Ontario using Canada Post Expedited Parcel and Xpresspost. You will receive shipping confirmation email with a tracking link once your package is ready to go.

This service takes 1-8 business days depending on your location.

Shipping is calculated based on the weight of your package and orders over $200CAD get free shipping!

We collect and remit sales taxes on all Canadian orders (either HST or GST depending on the province).

We are not currently shipping to the USA.

Due to the new tariff changes, our previous shipping options are no longer available, so we've paused shipping until we're able to find a new solution that doesn't leave our customers with surprise tariff bills.

Although our physical products are unavailable, all our PDF patterns are still available to purchase from anywhere in the world.

All our PDF patterns are available to purchase from anywhere in the world.

For physical items:

Through this online shop we offer shipping to Switzerland (all taxes and duties are the responsibility of the customer).

Through our Etsy Shop we offer international shipping to: Australia, New Zealand, Norway, the UK, Iceland & Switzerland.

We recommend shopping through Etsy because they collect and remit taxes and duty, so you shouldn't get a surprise bill. However please note that any additional fees or duties are the responsibility of the customer, and orders over a certain value may not have taxes and duties pre-collected, please check with Etsy policy to see the tax collection for our country and order value.

*Due to the new 2024 import regulations for the EU we are no longer able to ship to the EU*