Shipping & FAQ

Yes! Through our website shop.emeralderin.com we offer free shipping on orders:

To Canada: Orders over $200 CAD

To USA: Orders over $150 USD

We do not offer free shipping options in our Etsy shop.

 Our PDF patterns are available for purchase worldwide.

Through our main website shop.emeralderin.com we offer shipping to Canada, USA, and Switzerland.

Through Etsy we currently ship to: Canada, USA, Australia, New Zealand, Norway, Switzerland and The United Kingdom.

*Due to the new 2024 import regulations for the EU we are no longer able to ship to the EU* 

Canada: There will be no duties or customs fees on your order.

USA: Currently there are no tariffs/taxes/duties that will impact your order, but the situation is very dynamic and we're keeping up to date. We have a page for Tariff updates here. 

International: International orders can only be placed through our Etsy shop. Etsy directly collects and remits taxes for orders to the UK, Australia, New Zealand, Norway and Switzerland. Orders with a value over the tax thresholds do not have taxes collected and taxes and duties will calculated charged by customs on arrival in the destination country. We are not responsible for extra charges of duties or taxes on your delivery.

Yes, all shipping includes tracking. A tracking number will be included with your shipping confirmation email.

We do our best to get your packages to you as quick as possible! 

Order Processing: 1-5 days

Shipping Time Estimates:

Canada: (Canada Post Expedited Parcel)

Local: 2 days, Regional: 5 days, National: 8 days.

USA:  (Chit Chats Edge, a cross-border service through USPS)

Shipping Time Estimate between 3-6 business days.

International: (Canada Post Tracked Packet International)

Shipping Time Estimate: 6-10 business day delivery 

*Sale Exception* 

Processing times during sales and pattern launches may be delayed. We are a small team of two and we cut and package all our materials and kits to order. We do our best to process orders as quickly as possible and we really appreciate your patience during sale times ♡

Oh no! First steps we recommend: double check your tracking and the address you entered, if all looks right but you haven't received your package, please reach out with your information within 60 days of your order to emeralderinsews@gmail.com for a resolution.

If your orders have not yet shipped, please contact us with your order numbers at emeralderinsews@gmail.com to combine your orders. 

If your order has not yet shipped, please contact us your order number at emeralderinsews@gmail.com to change your order. 

No, all sales are final. Please take care when ordering and ensure you have read the listing and listing options.

Yes, If your order has not yet shipped it can be cancelled. 

Let's fix this! If any items in your order have been missed or damaged, please reach out within 60 days of delivery to emeralderinsews@gmail.com 

When you order a pattern you will receive an email with a download link after purchase. If you can't find the email no worries! Just contact us at emeralderinsews@gmail.com with your name or order number and we'll get you sorted :) 

If you purchased through Etsy, your patterns are always available through your Etsy account, here is a tutorial on how to find and download them: https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping

Absolutely! We have a discounted pattern rate for teachers. Please contact us at emeralderinsews@gmail.com for more details.

We recommend taking your measurements and using our sizing guide to find your size (https://shop.emeralderin.com/pages/bra-sizing-guide).

Different companies use different sizing system and methods, so you may be a different size in our patterns than you are in other patterns or brands. It's always best to double check your size!

We use UK sizing for all our bra patterns, but all companies have their own version of sizing systems, so we always recommend you check your measurements with our sizing guide to ensure the best fit.

 We're in Trenton, Ontario, Canada

No, our studio is only set up for filling online orders, so we don't offer in person shopping. 

If you're in the area (Trenton, Ontario, Canada) we do offer local pickup at our Trenton studio, just select the 'local pick up' option at checkout and we will contact you to set up a time for order pick up.

No, we're so busy making patterns and selling supplies that we don't have time for any custom sewing! But please search bra makers in your area, if you're in Ontario we can recommend Linda from Uplift Custom Bras

No, we are only focused on making designs for our own range of patterns :) 

Online classes are in the works! In the meantime you can check our tutorials on our blog and all of our sewing inspiration on our Instagram. 

We source from all over the world. We always make a conscious choice to source fabrics & findings from the highest quality manufacturers, with the most ethical practices and materials.

 Not at this time, we're focused only on retail. 

A great start is with a pattern and kit, so you have everything you need to complete your project start to finish!

For more bra making tutorials and inspiration you can check out the our blog or YouTube channel or Instagram - all full of sewing goodness!

Yes! We have worked hard to source all the best sustainable packaging for our products. For all the details check our our blog post here: https://shop.emeralderin.com/pages/eco-packaging