Frequently Asked Questions
Quicklinks:
Shipping
We offer free shipping on shop.emeralderin.com on orders:
Canada: Orders over $200 CAD
USA: Orders over $150 USD
We do not offer free shipping options in our Etsy shop.
PDF patterns are available for purchase worldwide.
Through shop.emeralderin.com we offer shipping to Canada, USA, and Switzerland.
Through Etsy we currently ship to: Canada, USA, Australia, Austria, Belgium, Denmark, Finland, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, The Netherlands and The United Kingdom.
*Due to the new 2022 EPR regulations we are not able to ship to France or Germany. Apologies for any inconvenience.
USA & Canada: There will be no duties or customs fees on your order.
International: Depending on the country there may be additional duties or customs fees. We are not responsible for extra charges of duties or taxes on your delivery.
Yes, all shipping includes tracking, a tracking number will be included with your shipping confirmation email.
Canada: Order processing between 0-3 days. Delivery estimate: Local: 2 days, Regional: 5 days, National: 8 days. Shipped with Canada Post Expedited Parcel.
USA: Orders are shipped out on Tuesdays. Delivery estimate between 3-5 days. Shipped with USPS First Class or USPS Priority Mail.
International: Order processing between 0-3 days. Estimated 6-10 business day delivery with Canada Post Tracked packet international.
*No delivery time guarantees. Please anticipate delays due to the pandemic*
Please check your tracking first. Sometimes packages get lost in the mail. If your item has been marked delivered but you did not get it, please reach out within 60 days to emeralderinsews@gmail.com for a resolution.
Order Changes
If your order has not yet shipped, please contact us at emeralderinsews@gmail.com to combine your orders. Please include your Order Number.
If your order has not yet shipped, please contact us at emeralderinsews@gmail.com to change your order. Please include your Order Number.
Exchanges, Returns & Cancellations
No, all sales are final. Please take care when ordering and ensure you have read the listing and listing options.
If your order has not yet shipped it can be cancelled. Once items are sent out, they can no longer be cancelled. You will receive a tracked shipping notification by email. Depending on the time of week order processing can take between 0-6 days.
If any items in your order have been missed or damaged, please reach out within 60 days of delivery to emeralderinsews@gmail.com and we will send a replacement.
Patterns & Digital Downloads
If you purchased through Etsy: https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping
If you purchased through shop.emeralderin.com (Shopify): Contact us at emeralderinsews@gmail.com
We have discounted class rates for teachers. Please contact us at emeralderinsews@gmail.com for more details.
Sizing & Size Ranges
We recommend taking your measurements and using the sizing guide to find your size (https://shop.emeralderin.com/pages/bra-sizing-guide).
Different companies use different sizing methods, so you may be a different size in my patterns than you are in other patterns.
We use UK sizing, however we always recommend you check your measurements with our sizing guide to ensure the best fit.
About
Trenton, Ontario, Canada
No. All sales are online.
Local pickup is available, orders must be completed through shop.emeralderin.com (not Etsy), select local pick-up at checkout.
No.
No.
We source from all over the world. We always make a conscious choice to source fabrics & findings from the highest quality manufacturers, with the most ethical practices and materials.
No.
You can check out the Emerald Erin blog where we have tons of tutorials and inspiration. Emerald Erin also has a YouTube channel with lots of resources, and Instagram full of sewing goodness!
Packaging
Yes! Find out more information here: https://shop.emeralderin.com/pages/eco-packaging